Someone close to me is affected by problem gambling — what can I do?

Start by talking to them with empathy and without judgment. Let them know that seeking help is not a sign of weakness. You can contact spj66 at support@spj66.lat to request account restrictions on their behalf. Also recommend that they seek professional help from a mental health specialist.

For 21+ only

Responsible Gaming at spj66 — Your Protection is Our Priority

spj66 believes that betting and casino gaming should be a source of entertainment — not financial stress. Use our responsible gaming tools to play safely.

What is Responsible Gaming?

Responsible gaming means enjoying betting or casino games in a way that does not negatively affect your time, money, or mental health. On the spj66 platform, we are committed to creating a safe, transparent, and fair environment for players in Bangladesh.

Gambling can be an enjoyable activity — but it also carries financial risk. Many people play for entertainment without any problems. However, for some people gaming habits can spiral out of control. In these situations, spj66's responsible gaming tools are ready to help you.

Deposit limits, self-exclusion, time-out, and 24/7 Bangla live chat support are all available on our platform. Responsible gaming is not just our policy — it is the foundation of every decision we make.

21+ Age Restriction Policy

Our Safety Tools

spj66 provides the following tools to help you stay in control of your gaming habits.

Deposit Limit

Set a cap on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit take time to process — requests to lower a limit take effect right away.

Time-Out Option

If you feel you need a break, use the time-out option. Temporarily close your account for anywhere from 24 hours to 6 weeks. During a time-out you will not be able to log in or place bets. Your account will be reactivated automatically once the period ends.

Self-Exclusion

Choose self-exclusion for long-term protection — your account can be closed for 6 months or permanently. During this time spj66 will not send you any marketing messages. To reactivate, you will need to contact the support team and complete an assessment process.

Bet Limit

Set a cap in advance on how much you can wager over a given period. This protects you from the urge to place large bets to chase losses and helps you enjoy gaming within your budget.

Session Reminder

You will receive automatic reminders after playing for a set amount of time. These remind you how long you have been playing and give you the chance to take a break when needed. Staying aware of time is an important part of responsible gaming.

24/7 Bengali Support

Our 24/7 Bangla live chat support team is always by your side for any issue. Whether it is a gaming concern, account assistance, or using responsible gaming tools — we are ready to help. Our email: [email protected]

Warning Signs of Problem Gambling

If the following signs appear, it may mean that your own gaming habits or those of someone close to you are becoming a problem. Getting help in time is very important.

Watch out for these signs

Returning to betting repeatedly to recover losses
Placing larger bets each time to try to win back lost money
Hiding your gaming habits from family or friends
Using money meant for essential expenses (rent, groceries, debt repayments) for betting
Trying to cut down on gaming but failing repeatedly
Feeling restless, irritable, or anxious when not gaming
Gaming causing problems at work, in studies, or in relationships
Taking out loans or lying to obtain money for betting

Assess Yourself

Ask yourself the questions below. If you answer "yes" to two or more, please contact us.

Have you ever spent more on betting than your planned budget?

Have family or friends expressed concern about the time and money you spend on gaming?

Do you feel restless or irritable when you are not betting?

Do you try to bet more to win back money you have lost?

Have you tried to cut down on gaming but been unable to?

Have you ever taken out a loan or skipped an important bill to fund betting?

Ways to Get Help

If you are experiencing problems, you do not have to face them alone. spj66 is always here for you.

Contact Us via Live Chat

Our 24/7 Bangla live chat team is ready to listen at any time of the day or night. Get help setting limits on your account, taking a time-out, or arranging self-exclusion.

Write to Us by Email

Email us about any responsible gaming request or concern at: [email protected] — we will respond promptly.

From Account Settings

Log in to your account to set deposit limits, session reminders, and self-exclusion directly. You will find these tools in the security settings.

Tips for Playing Safely

Responsible gaming is not just about avoiding problems — it is about enjoying entertainment with awareness. Following the tips below will make your experience at spj66 more enjoyable and safe:

Do

Set a specific budget before you play
Play for entertainment, not as a source of income
Take regular breaks and set a session time limit
Spend time with family and friends
Contact support right away if you have a problem
Use our deposit limit and time-out features

Don't

Do not play to chase losses
Do not bet when you are under stress or have been drinking
Do not bet with borrowed money or household funds
Do not dream of earning a living from gaming
Do not play using someone else's account
Do not hide your gaming habits from people you know

Protecting Minors

spj66 treats the protection of minors as its highest priority. You must be 21 years old to join our platform. If you have children or teenagers at home, the following measures are recommended:

Use a password lock on your device so children cannot access your account.
Do not leave your device unattended while logged in to your spj66 account.
Consider using parental control software on your device.
Have an open conversation with children about the harmful aspects of gambling.
If you find out that a minor is using our platform, notify us immediately at [email protected].

Questions and Answers About Responsible Gaming

After logging in to your spj66 account, go to "Account Settings" or the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. For any issues, check our FAQ page or contact us via live chat.

Your account cannot be reactivated during an active self-exclusion period. Once the set period has ended, you will need to contact our support team to reactivate and go through an assessment process. This is done to protect you.

A time-out is a temporary break — from 24 hours up to 6 weeks. Your account is reactivated automatically once the period ends. Self-exclusion is a long-term solution — for 6 months or more — and you need to contact the support team to reactivate. If gaming feels like a serious problem, choose self-exclusion.

Start by talking to them with empathy and without judgment. Let them know that seeking help is not a sign of weakness. You can contact spj66 at [email protected] to request account restrictions on their behalf. Also recommend that they seek professional help from a mental health specialist.

Yes. If our system detects suspicious or harmful gaming patterns, we may place temporary restrictions on your account and will reach out to you directly. This is done to protect your interests.

No. You must be at least 21 years old to open an account and play any game at spj66. Identity verification is mandatory during registration. If a minor's account is found, it will be closed immediately and any balance will be returned.

Play Safely, Enjoy Yourself

Play responsibly and enjoy spj66's cricket betting, live casino, and slots. Check our FAQ to learn more or start playing right away.